They'd rather leave it in the computer as the name brand (not what we agreed to when I dropped it off)
Then the Pharmacists got on the phone to see if they'd budge for me.
(the 1st thing they should have done is tell ME they don't have the generic. I might have had time to go elsewhere for it);
I didn't ask him to, but I impressed him on a personal level (several months ago) and (ever since then) he's gone out of his way for me.
Eventually "Gini" admitted that the real reason the insurance denied it
Gini finally admitted the stunt they pulled (though, she didn't call it a stunt)
I didn't have time to wait. I came back later in the day.
As an example (and not even the most serious of the examples) ...
if they do that, they are (in that case) only making the generic-level of profit. Hell-to-the-No are they going to just settle for that.
Why?
At first, they lied to me about why. They said the generic requires P.A.
and then offered to START calling around (6pm, at this point) to see if they can find the generic, so that I might be able to get it at another location tomorrow;
It was not ready (and I am not surprised).
It does not, if it's the generic.
There have been more failures of this location's work ethic than I can count. And it has cost me a measure of health and risk, many times.
They said "Well, according to our computer, they denied the generic; saying it needs a P.A.".
But the computer never calls me
There are a few staff at this pharmacy that are wonderful, in every way.
Pharmacist is nice, sometimes complications I believe do to his technicians.
-and yet,
I told them "No, it doesn't. Only the name brand requires a PA. I talked to my insurance yesterday, and my Dr's office confirmed. I told you this earlier.".
I waited for about 30 minutes.
Best help an personal attention to individual customers
and they could see in the computer I was (by this point) many days without any version of Testosterone therapy;
- which is the result of every day I failed to sufficiently micro-manage and motivate trained medical professionals (including my Dr's office).
in the Land of the Free (to suck).
but ...
I have checked to see if I'm on the automated "don't call" list that Krogers put countless people on (without warning us first; and without ever telling us).
Time and time again, I shrug it off.
I TOLD them why I had it written as the generic.
They put it into the computer and said they'd have it ready.
They could have called other stores to see who DOES have the generic;
My Dr's office made sure to write me the generic.
they're acting like it's a favor to me, if I'd like them to start calling other Krogers.
No one knows.
Nope.
-the 2nd thing they should have done
Crashing from an artificially sustained T-level is harsh. It caused severe anxiety, even worse sleep-deprivation, and eventually ... suicidal ideation.
Yesterday: I called my insurance to make sure it would not need a P.A.
Hours had gone by, since I first handed it in AND explained the situation to them.
and the staff never pick up their PHONE and do it themselves; despite how many times they've assured me they would.
When there's a problem (and there often is), do they call to tell me?
Yet,...
when their computer first told them they did not HAVE the generic in-stock. If they had, I might already have the meds I need.
But none see it that way, because ethics are optional,
I need those levels back up. It's clearly the responsibility of my care team (every related office; Drs, nurse, Pharmacy, insurance) to make sure they are never the reason why it crashes.
AND not call me to warn me.
So after sitting around at their pharmacy all this time this evening (while trying to will-power my way past the same panic attack that made it hard for me to go there this time),
was that they did not HAVE the generic and tried to submit it as the name brand; which needs a P.A .
Time and time again, others mess up; putting my health at-risk.
I handed in the generic prescription.
They knew that would cause a further delay of DAYS
Note, first:
Today: I handed in a generic for androgel.
My number is not on that list.
Kroger Pharmacy is a US Pharmacy based in Greenfield, Indiana. Kroger Pharmacy is located at 1571 N State St, Greenfield, IN 46140, USA.
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